Complaints and Appeals

Please read our policies in this area and call MCC if you have any further questions.
Furthermore, please visit, Australian Skills Quality Authority (ASQA) website which contains information about making a compliant which can be found at http://www.asqa.gov.au/complaints/make-a-complaint—domestic-students/make-a-complaint—domestic-students1.html

Please note that ASQA can only deal with complaints that concern:

  1. the information provided by an RTO about its course/s
  2. the delivery and assessment of training received
  3. the qualifications issued or to be issued.